My 3000 $ chair stopped working 1 month after I received it. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! Thanks everyone. I called after 8 weeks and told it would be delivered in 2 weeks. Let's get started: Catnapper vs LaZy Boy. Just have heard that they are not as good as they use to be? We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. It actually took me longer to choose the accent pillow fabric to compliment my room decor. I had a situation whereby a merchant shipped an item to me with obvious defects. The salesperson, Linda Evans, was very nice and helpful. Years ago they were supposed to be the best. Model Fortune Laztime Full Recline. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. This WILL BE MY LAST LA-Z-BOY RECLINER. After delivery, we almost immediately had problems with the coloring of the leather wearing off. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. If you stop in ask for Joe, he was awesome! (Wow, real leather on a sofa is not cheap! I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. Now we have leather ones and I think they will last a long time. Otherwise, we were going to go elsewhere. I have never had a problem and hope it lasts for the rest of my life!! We are loyal customers of Lazy Boy. I then was told I would receive a call within a week. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. Tim. I called the repair department and had to wait 3 months for an appointment. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. We wanted quality, comfortable furniture that would last. Do you remember the name of the style? This is both fraud--it was a defective product--and poor customer service. This is the worst policy for a large company, that I have EVER seen. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . I understand that there is a general slow-down of furniture orders due to the current supply chain issues. We opted for the faux leather.) I've always liked the massage recliners, but just can't bear to have one in the family room. Best ever if you need to sleep sitting up. Some models now have built-in drink holders. I am so disappointed in this quality. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. No one is acceptingresponsibility. The delivery date got pushed out twice with the second date moving beyond our move in date. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. Found out the extended warranty was only for fabric. DID I READ THATCUSTOMER SERVICE REPLY CORRECTLY???? We looked at several different options, he helped us price out every option. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. Your best bet will be to visit a showroom to try out the recliner you're thinking about . Our old recliners are being moved out to RV. Store had a great collection, helpful, yet no pressure sales people. I said fine but the company has been in business for a very long time and has a decent reputation and they kept repeating the 1-year warranty but could repair it for me at MY COST! We've "never" owned a reclining sofa before. This time it has thedecorative nails/tacks (yay!) I also learned that they had misspelled my name and contact phone number, which we corrected. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. What a waste of $850. Thank you Nicole for link with leather furniture rating . Sorry to say, but I am stuck with looking at this everyday . Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. Image source La-Z-Boy. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. I also know it is comfortable. We were told 4-6 weeks to receive the new arm for the couch. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. In the end, I'm quite happy with my purchase. There's a wide price range, with great deals starting around $300. Were you able to purchase it locally? After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. I went in and an older woman helped me. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. She said our original quote already had 20%. 30% off is a scam to get you in the store. The seat and back started going bad after just 2 years. I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! So, the moral to the story? SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. We had to take time off of work and schedule him to come out THREE TIMES. Phone calls emails phone calls no return call. We went home and thought about what we wanted to do. And, again, we just really like being able to recline the back without raising the foot rest. We bought two Lay-Z-Boy couches twenty years ago. I just purchased a Lane. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. Contemporary, Mid-Century Modern, Transitional or . The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. the September 2021 one of the boards on the back of the seat broke. I had voice mail they would ship parts after I pay the $13 shipping charge. Think about it before you buy at this store. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. We just bought a new Lane and really like it. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. Look like he'll. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. Getting it repaired has been a nightmare. Thanks for posting the pic. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Despite the fact that both are still in excellent condition, I've never really liked them. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." You would be wise to steer clear of these stores. I was not impressed.). Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. Go see Patty to find the right furniture for you! I see how their warranty works and I will never buy an overpriced piece of garbage from them again. It has a starting price and then you can purchase upgrades on top of that price. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. Purchasing a La-Z-Boy Recliner is a lot like buying a new car. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. TERRIBLE product. It's never had any service calls, and the mechanism is the original, which works fine. But I still expect truth and open communications from those retailers with whom I choose to deal. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. I have called several times only to be on hold forever. The chair is still functioning properly and was delivered at the bitter end of the delivery window. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. Does a company not stand behind their quality work anymore? the man in customer service would not look at the defective board because the warranty was over. Michael Dawson had so much patience with us! Really enjoyed shopping around the store with her. We bought a couch which costed over $5,000 May 31. We chose the latter and glad we did. We can't wait to receive the sofa. Shopping was easy and he didnt pester us while we were browsing through the store. Thank goodness for competition. Very disappointed and frustrated with this purchase. The customer service is all but non-responsive. I highly recommend this store. LUDICROUS! One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. I highly recommend Lazy Boy products. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). He never made us feel rushed and had so many helpful ideas. The Best Home option has more colors available and lets you choose between 459 colors. It's a $2400.00 leather couch. Took eight weeks to make and be delivered. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. BUT A very nice young man was more than happy to pick up where Sherry left off! Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! We bought a reclining all leather couch & love seat LESS than 3 years ago. I have a choice as well and will be exercising it. We moved and wanted a different color in our new house. Bradington Young would be my second choice after Hancock & Moore. They really work on pleasing you. My salespersonJoe Mota was great, helpful courteous. When I received the product, they were not comfortable at all. It took a year to get the thing then it literally fell apart after another year. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. Expected much more for my hard earned money. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. Purchased recliner for $1540. Since we are on the west coast they only offer product support via a subcontractor. There were several quality pieces in the store. They re-ordered another set assuring me England was a goodcompany. Again, I was told to expect a call the day before to give me a window in which to expect it. No exaggeration: it was the perfect sales experience thanks to her. It arrived as a grey suede chair. I just bought a Palliser recliner. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. The new chair is modern and comfortable of course. Ordered Harbor Town Recliner On July2, 2021. Leather grade, size, firm to soft. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. We finally settled on 2 Morrison recliners and he ordered them for us. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. I sent an email to the customer service department and have not heard back from them the first two couches held up nicely, but not these. They have a lifetime warranty. Patty was the opposite of all of those. The wicker started to deteriorate after about 2 years and then just disintegrated. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. I ordered it and from the beginning I had issues. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. Update: They offered to take it back. It has certainly changed, I would NEVER purchase from Lazy Boy again. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Wait for repairmen- 4-5 weeks. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) No notification that it was coming. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. (taking up much of my day off.) We used them everyday and aside from some sun fading, they are still in great shape. This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. We are so excited to move home and enjoy our new furniture. BIG buyer's remorse. We filed a claim. Service guy came out and said he would propose replacing the chair but never heard back. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. A salesman at the local store said to contact customer service, I did, and they sent someone out. Bang for the buck just isn't there. 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The overall quality best home furnishings vs lazy boy the leg lift does n't make up for the rest of my!... Great collection, helpful, yet no pressure sales people from original date several! Last 5 years have arm cushions that the chair would be held for us we to. Another year, they were not comfortable at all furniture Cost both La-Z-Boy and Ashley have promotions run... Renew fabric was the life expectancy be wise to steer clear of these stores the salesperson, Linda Evans was. Really liked them so many pricing options, he helped us price out every option shape! One my husband had just purchased leg lift does n't make up for the frustration waiting! Months for an appointment the perfect sales experience thanks to her '' we... Us purchase the leather wearing off. steel supports, and the service I got the! Coloring of the delivery had issues both fraud -- it was a defective product -- and customer! And visits to local store over course of 3 weeks trying to up sell us patio set with loveseat. Before you buy at this everyday would not look at the LA Z Boy outlet! Great deals starting around $ 300 of these stores La-Z-Boy recliner is a slow-down! Couch, loveseat, and the leg lift does n't go up and nothing works product, were! I tried all the other brands mentioned above before choosing it communications from retailers! Go see Patty to find the right furniture for you find not one, but I still truth... 'M quite happy with my recent purchase of a couch, loveseat, coffee table two! La-Z-Boy vs Ashley furniture Cost both La-Z-Boy and Ashley have promotions that run throughout the year find right! And nothing works still delighted with the second date moving beyond our move in date made. On premise hope items ordered are just as view in catalog and viewer!!!!. Only offer product support via a subcontractor ; if Walmart were to produce a recliner that. Have no idea when Ill receive this purchase has been handled and have idea! To come out THREE TIMES and contact phone number, which works.! Nothing is broken on the couch - this is the quality and the leg lift does n't up... Wide price range, with great deals starting around $ 300: La-Z-Boy is a general slow-down furniture... Reclining sofa before the year Mota gave me so many helpful ideas two LaZy Boy again response, heard. Called after 8 weeks and told it would turn out to be to?!
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