Manage Settings Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. Unweighted base: Claimants who were not satisfied with the assessment (n=183). Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). The health professionals will be reviewing your PIP form once you reach the assessment centre. The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Those with an unknown outcome were far less pronounced in their preferences. In preparation for the assessment, 90 per cent of claimants recalled receiving information telling them what to expect. You can score enough points and get either the daily living part, the mobility part, or both. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Note: Some claimants provided multiple responses. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. What benefits are available for mental health carers? Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. 64 Posts. 64 Posts. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. All interviews were conducted via telephone and lasted around 25 minutes. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). poppy123456 Community member Posts: 38,820 Disability To help us improve GOV.UK, wed like to know more about your visit today. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). | Mental Health Forum Unanswered threads Talk with people who know what it's like! How do I ask for a Mandatory Reconsideration? 63 replies 18.3K views. PIP telephone assesment today. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Citizens advice. How do I manage my money if I have mental health problems? Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). A health professional will carry out your assessment - they'll write a report and send it to the DWP. This document/publication is also available on our website. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Coded open text question. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). One in five (20 per cent of) claimants spoke to a friend or relative. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? About one in eight (16 per cent) had issues with the type of questions or how they were asked. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Email: psi@nationalarchives.gov.uk. Note: Some claimants provided multiple responses. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? This will indicate when your appointment will be for PIP assessment with questions on mental health. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Although over half (58 per cent) felt that no further information was necessary, over one in four (28 per cent) would have liked more information about what would be covered in the assessment. Unweighted base: Claimant sample records (n=837). You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Three per cent of claimants reported the call disconnecting/line cutting out. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. It will take only 2 minutes to fill in. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Ask for the assessor to be the same gender as you. They later changed the award because they looked into everybodys claim as they felt they hadnt been To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. Unweighted base: only claimants who are comfortable with video assessments (n=492). Be yourself; you want them to see you how Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). someone goes out with you. Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. Can I claim Welfare Benefits if Im living with a mental illness? In this brief blog, we will be talking about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=728). So we give the right advice for you, can you answer which Nation you're from? Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Those who were awarded PIP tended to express higher levels of agreement with the two statements. When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. That's why benefits like Personal Independence Payment (PIP) can make such a difference. I first applied for pip back in 2016 and was awarded a paper based award . The most common adjustment requested was to have breaks during the assessment (8 per cent). Hopefully you will be "lucky" PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). Citizens advice. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). Claimants reporting mental health conditions were slightly less likely to feel comfortable (74 per cent) than those who did not report mental health conditions (82 per cent). If you are considered to not have much disability in certain activities, you should try some of the following activities: The assistance you will get can be a person or a pet or you might be accompanied by a driver to your car or the service might change your home to make you accommodate easily in your condition. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. a friend of mine has been on pip for 2 years. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. Differences were less pronounced according to previous experience of a face-to-face assessment. The healthcare professional to be a specialist in mental health. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. you can't plan a route to an unfamiliar place yourself. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. Others had no strong preference. The remainder had no preference. You will also be qualified with this kind of benefit when you are aged 16 and over. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. Type of questions or how they were comfortable or very comfortable your provider. Can score enough points and get either the Daily living difficulties and Mobility difficulties the degree assistance. Safe Community supporting each other 's mental health Forum Unanswered threads Talk people! 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