After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. They carefully measured my, I am trying to trust other people, but cant. Explore Till's life, murder and legacy through the 'Un(re)solved' project. Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. And that my other refund would come all as one for the amount of $290. This complaint was posted by a verified customer. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. Cost to get your teeth cleaned? This will surely increase the credibility of your complaint. Once in the dentist chair, I was told I needed to pay $500.00 more to complete the dental work.I am 72 years old , on a fixed income and don't have extra mony to spend. The girls in the office as well as the office manager Lisa are extremely helpful. Palma & Nardozza Dental Services PC - SSB, Dental Arts Group of Syracuse (Genesee), NY, Your Hometown Choice for Dentures And General Dentistry. I am disappointed and hurt. I then got procedures they knew were not covered when I specifically said to ask me first if not covered by my insurance and I not you will decide. I dont have a crown in back tooth. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. I have called them, filed a complaint and a review of appeal with insurance company. Exemplary patient, From Business: Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. Bless you,, thank you. Insurance Claims Processing Specialist job in East Syracuse at Aspen BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I would like my x-ray emailed to my dentist to United dental @aol.com my insurance will not pay for 2 sets of x-rays. $598. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Just today I received a call from a collection agency for the $212.00 from 2009, I called Aspen and they told me it had been in collection since January 2010, I had never received anything from a collection company informing me of this. Cost to get your teeth cleaned? Education and complete treatment planning often come later, especially for patients who havent been to a dental office in a long time. I went in to get work done, to get my smile back. I have always been terrified of dentists, but not any, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. I have a philosophy that the first time is an accidentthe second time is on purpose. she is located in your va. beach office at hilltop. So they split my gum open again with stitches. i tried to ask a couple of questions and her reply was short, uncaring and un professional. -10), then click OK. I am having a problem now with them billing me for something that as part of the group program they agree to accept a set fee. Long story short, after a few weeks the work I paid for was done and I was fairly satisfied. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I do not trust this company at all to get the work finished as I am finding out that no only are they rude, condescending and threatening, but also the fact that they have overcharged me. Per our conversation with the **** insurance representative, please remove the $95 charge from my account. I paid the amount in full using a Kaiser Gift Card of $75 and my ***** Credit Card for the remaining $320. Throughout this process, the owner of the . file this complaint and put in her permanent employee folder or site. Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. BBB Business Profiles are subject to change at any time. Desired outcome: All other marks contained herein are the property of their respective owners. After a week or so, I noticed that one of my upper teeth that they did a filling on was feeling weird. I haven't added any problems. I would like the public to know this business is unreliable and do not do good work. As I stated, this is the second time this has happened. She then told me my best option were implants. All the dentists speak perfect english with no accents, which is very hard to find, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. a lower denture that fixs. hrowan@att.net. BBB Business Profiles generally cover a three-year reporting period. I then had my appointment on February 26, and was told that I didn't even need Some of the services in which I was charged for. They said I needed a deep cleaning and an antibiotic right away. Well guide you through the process. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The 1st time I put the dentures in they provided, my face swole up. They hung up on me, so I contacted the BBB. This required a follow-up appointment for the excess adhesive to be DRILL out of the empty space by a different technician per my request. Aspen Dental fixed 3 filings for me that were originally completed over Thanksgiving Break. They should have at least tried to get me in but they didn't want to. So I had to leave the dental chair to go to the front desk and make an appt. Refund Policy for Patient Accounts with Credit Balances and NO Future All claims for refunds get kicked to corporate, in Syracuse, NY. Open Dental Software - Insurance Refunds International Association of Better Business Bureaus. First, they added items to our bill that we didn't ask for- $40 toothpaste, From Business: Aspen Dental in Hilliard, OH is open for all appointment types. Aspen Dental Refund Processing in East Syracuse, NY In the meantime, the dental office refused to see me because I wasn't paying the payments. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. Desired outcome: After carefully comparing the bill to the printout that I paid, I was able to find the problem. **** paid their portion ($164.80) and I paid my portion ($41.20). Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. I had caps/crowns or whatever they are called on all my top teeth. So I went back in over Christmas Break to get them to adjust it. The phone rings, someone picks up and puts me back on hold. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. So why are they allowed to own dentists & dental offices? Before the appointment I received a credit rejection letter. I talked to billing, and showed them the error. Aspen Dental nor any representative of Aspen Dental has yet to contact me via phone nor email in regards to this issue. Contact Us | Aspen Dental Im still not able to bite food on that side. I used care credit after getting approved for credit line increase. I am uploading a copy of the the email stating I will get my refund of $4312. I have been a patient at Aspen for Upper restoration to open my bit I wa, rude and unprofessional behavior from office manager - erica blotzer. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. The dentist is so nice. I got to go back to work Sunday, I wont be off tell the weekend. Everything is new and digital. When I arrived at 815a on 4/13/23 I brought up concerns about my account and a credit on my account that Mysteriously vanished. she seemed that she didn't want to talk to me or answer any questions i had. Its really difficult to watch this next video, but I did it once out of professional obligation. So they might want to try resubmitting a corrected code, which in that case would mean they (Aspen Dental) would have an additional credit for me if the insurance company covers a part of that. Enter any needed check information and enter the payment amount as a negative . They have had their last shot at me. I wanted implants and such, but, I was advised to follow the plan they had come up with. At the beginning of the denture process, there is a "try-in . Desired outcome: This has nothing to do with bank robbery, and is only equated to it by no-nothing CEO zombies, who think they know something about a profession, when (really) they are clueless. Keep corporate management to a minimum. Account_Number: XXXXXXXX. Kool Smiles Performed "Unnecessary" Procedures on Children, DOJ Says, Dental Chain Violated New York Law, Settlement Says, Dental Chain May Be Booted From Medicaid Program, Following Carolyn Bryant Donham's Death, Revisit Emmett Till's Life, Murder and Legacy, Amid the Talibans Worsening Crackdown on Journalists, News in Afghanistan Is Forced to Adapt, Humanitarian Needs in Afghanistan Deepen as Taliban Continues Ban on Women Working for NGOs, UN, I Lost My Son A Deeper Look at the Chaos at Kabul Airport When U.S. BBB Business Profiles generally cover a three-year reporting period. Eventually it starts to bite into even the top practices. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. The dentist had already left the room so I told this to the assistant, who checked with Dr. Takeda and came back to tell me the dentist said I should wear it like that and make an appt. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This nightmare is finally over, and we can put this matter behind us for good. The hygi, Everyone at the Utica Aspen Dental office is very friendly and nice. They continue to deny the service and treatment I have paid for hence I maintain my desire for a refund as I no longer believe they are even trying to adhere to not only their own motto of customer satisfaction but not even basic standards of patient care. Kasey @ Aspen Dental, I'm very sorry to hear about your billing experience. The tooth feels like it's in wrong. Please advise to: We accept walk-in denture visits at our 1000+ locations. We would have to do the other procedures a little at a time as we could afford it. Excellent!! I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. However, attorneys for the patients, Brian Cohen and Jeffrey Norton, say in the lawsuit that Aspen Dental trains the dentists and sets production goals for them, accusing the company of illegally practicing medicine. He never did and then pulled a bait n switch sending me an email stating I will not get a refund unless I sign a release form. Together, we're making dentistry better, allowing more people to access dental care that works with their lives. Read our FAQs Speak to your local office dental practices, employ, or in any way supervise the dentists providing dental care. When I call to make appts. 4/13/23 I had an appointment at Aspen Dental for 830a. I was early for the appointment but she was delayed by other patients thus my care felt rushed and careless. I read that dozen's of people have had the same or similar issues. So nothing so that was a loss of $40 in gas and $40 in wages. As much as they say they want you to have a healthy mouth, it was very much not evident today as my only options were to wait 2 or more hours because they were short staffed and didn't want to admit that they changed my appt without confirming it with me or to get rescheduled but of course they cant get me in until a week and a half because they are short staffed. The receptionists are ve. Assistant Office Manager Job Schenectady New York USA,Dental April 18, 2023 Bless you,, thank you. My experience here has been wonderful. Aspen Dental in Cicero, NY is open for all appointment types. Aspen compared the bills, and agreed. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. This will surely increase the credibility of your complaint. We paid the bill in full, and scheduled the appointments. I would Aspen Dental to update my balance to show $0 due. For now I will give them another chance. The location has been repairing them for free, so far. They began doing the work but before beginning work they billed me and I had to pay them On Nov. 4, 2022 at 8:53AM [trans. Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. That was the ONLY way we got resolution. We are committed to providing quality healthcare to families located in the Dewitt are, Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. I right away headed to Aspem Dental where it was done. Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. I have not received my full refund. I never got an answer to that statement. You must own it, good or bad, because people are going to hold you accountable. Did and boy was he miffed. I can't say enough good about the hygienists they are so sweet! If you could look into the above matter re charges, I would appreciate it and your follow-up as well. Increases your cash flow, At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. file this complaint and put in her permanent employee folder or site. The dentist is so nice. she told me that my insurance co. was the problem. Aspen Dental Refund Processing in Syracuse, NY - Yellow Pages Jennifer Ebanks. The dentist made me feel worse about myself then I already did. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. I just feels icky, creepy & disgusting. I rescheduled another visit since my tooth still isn't feeling right for 1/24/22 at 3:30pm as I could make that appt from work. When it came back it was then loose in my mouth. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. I myself went and called METLIFE and I was told aspen dental either needs to mail or fax the claim information to they so that net flier can process it.. no emails are allowed.. I was told she was with a patient. My experience was really great overall, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. . I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. Was quoted a price of $1719.00 to pay off my balance, which I paid. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. Aspen Dental reviews & complaints Aspen Dental Customer Support Lowest Rating 209 Resolved 1162 Unresolved 15% of 1371 complaints were resolved File a complaint Table of contents Share Complaints Contacts Resolved "overcharged - Refund Request" Resolved "Denture care after teeth extraction" Resolved "Upper restoration to open my bit I wa." This crown had a hole in if from the lab thus requiring another scan. Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. I was charged for service 5 months after services, When I paid my co pay and everything was good. Aspen Dental dentures are custom-crafted to suit you - making them incredibly comfortable and natural looking. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. On February 14, 2020, I came in to get a check up. Create this form in 5 minutes or less. Customer Reviews are not used in the calculation of BBB Rating. **** representative stated that its not the patients responsibility to pay the excess ($95) because your dental office is in network and that amount needs to be written off by your office. Stuck in the elevator and stuck with a big bill. Get it? Is this your company? I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. If patients are unhappy, they have three months to return the dentures and request a full. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. Part Three of FRONTLINEs documentary series America and the Taliban examines the United States rushed exit from Afghanistan and what it left behind. Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation. Aspen Dental | Complaints | Better Business Bureau Profile As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. 7 complaints closed in the last 12 months. I paid 80% of the cost of the filling about $40. I have not worn the since. Thank you. I walked in at 3:26pm and said I was there for an appt. They are not trying to charge me because of their mistake, Desired outcome: Control over the care office practices may vary across dental practices. I went to Aspen Dental in *************, ***** in March 2021. On 06/29/20,I went to aspen dental and had partial made upper and. Only the most-profitable dentists, in the best locations, with the best skills, teams & equipment can stay above this fray. The employee told me that she wasnt sure why the insurance didnt pay the claim. She is good at explaining the condition of my teeth at the same time the options that is available for me. Note that complaint text that is displayed might not represent all complaints filed with BBB. Smile anytime. Web Site Copyright 1995-2023 WGBH Educational Foundation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She tried several times to make adjustment. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. complaining to dentist about mouth pain. On my next visit I told ********* that permission wasn't given for a credit report. These are trained sharks on the other end, giving unhappy patients the run-around, along with every other dirty trick in their corporate playbook. I did expect the cheap dentures to fit and be comfortable so I could use them. Its a practice-builder to do so. Desired outcome: I use to have a nice smile; now I cover my mouth as the teeth are so out of whack it looks like I've had a stroke. The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. I received a full set of dentures from the above business in August 2022. So I called and asked them to send the bills in, but they never did. These people include patients, staff, vendors, and even loved ones. Our motto is "Your comfort is our number one priority. So, I am not whole.They benefited from the work. maybe a break in price for putting my teeth back in or free. you don't want or need an employee like this in your organization. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. This should be illegal. Patients should contact their dental office directly for all Three Ways to Request a Refund Contact your Aspen Dental office Work done went bad in less than a year. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. Aspen Dental - be weary and do your research. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. I called my insurance *************** and they told me to file a claim about my $290. Huh huh huh? Jan 27, 2013 7:21 pm EST. The insurance representative said that they paid claims filed by Aspen twice for the exam/X-rays and then for the filling to repair the tooth. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I do mot want anymore services done by your company and told them to close my account and to notify Snap, Inc with my cancelation. They checked my insurance and said it was covered. I knew my teeth were bad, that is why I was there. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. Aspen Dental | Complaints | Better Business Bureau Profile I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! I'm sure that my insurance paid a good portion of this, and I got nothing in return. Aspen Dental | Complaints | Better Business Bureau Profile
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