verizon trade in problems

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\n<\/p><\/div>"}. When it comes to trade-in values, this is where Verizon falls short. Due to inactivity, your session has expired. Issue your credit or Verizon Gift Card within 1-2 billing cycles. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. So I wanna know if anyone else actually got their credit? or put that toward a. device. Get up to $500 when you. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. Please, send us a DM, so we can address all your concerns. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. We're looking forward to working with you! If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Final payout can vary depending on what shape the phone is in. Archived post. How long does it take to see trade-in credit? : r/verizon - Reddit My Verizon Trade in problems! Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Verizon outages reported in the last 24 hours. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Why it was never clearly explained to the customer by all reps she chatted with? Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. I think I'll take under advisement contacting the BBB and FCC. Even if it's zero, we can still recycle the device for you. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Great deal right? https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. What the hell is going on? Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Follow the steps below to get an estimated value for your device. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. My concern is more than well documented in my file. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Customer Service Rep. 04-23-2023 11:13 AM. I'd like to hear verizon respond on the matter. And that's only the people that could log-in to even like/reply. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Press 1 for English, and press 2 to speak with a rep. Use your own shipping materials and print a label. Verizon customers might earn a Verizon mobile account credit or PayPal credit. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). Visit a Verizon store for help cleaning a charging port. And we want to make sure you're getting your promotion! We understand that you are experiencing an issue with your services. Dial 1-800-922-0204 from your home telephone only. This article has been viewed 483,948 times. This is not an isolated problem based on the number of people saying they had the same thing happen. Check your spam folders because we send all notifications about your trade-in to the email address you provided. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Im not holding my breath. Scan this QR code to download the app now. Hello! To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. response bias? The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). Welcome to /r/Verizon! All tip submissions are carefully reviewed before being published. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. I feel verizon lied. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Hi! Thank you for reaching out to us! On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Yes. Add, manage, and cancel all your subscriptions in one place. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). The FCC form is quick and easy and could really help others facing similar frustrations. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. I've been dealing with the same issue since December 2021. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. The reps on the phone couldn't figure this issue out. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Get up to $500 when you. That's what my trade in status said on the app. Depends on the situation. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. Does Verizon trade-in cracked screens? Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Please, send us a Private Note, so we can open your account, and get you taken care of right away! Your submission ID is a unique identifier you can use to track your trade-in submission. Finally, they instructed me a way to request a mailing label that I needed to print myself. Can you please elaborate on your questions/concern? Please send us a Private Message for additional assistance. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. When you trade in or recycle your old devices, you reduce clutter and protect the environment. Include your email address to get a message when this question is answered. My issues with the trade in credits are still not resolved. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. We are here to help! Nothing moves as fast as technology: Todays high tech is old news tomorrow. This article has been viewed 483,948 times. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. After you accept the trade-in credit and send us your device you can't get the device back. Please help! Personal Business. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. New comments cannot be posted and votes cannot be cast. Visit our Trade-In Tracker. Verizon trade in problem. Need help. : r/verizon - Reddit I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. We understand that you are experiencing an issue with your services. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. >Aldo. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. To learn more about the process, check out this step-by-step how-to guide. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days.

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