Average Number of days to close cases UC wants to reduce incoming support phone call volume. Assignment rules automate support processes. A. Optimize queries to reduce the scope of Cases included with each search. UC's service center needs to provide support for a new product line. 1.Self-service Portal WebThe Universal Containers contact center offers support through phone, email, public website, and a Community. Agents will be trained in one or two of the new support methods, in addition to voice support. A. Most popular articles Community and plans to allow customers to be authenticated users to increase self- service rates. Salesforce Certified Service cloud consultant (SP23) The specific Quick Action must be added to the Case Feed. Which three features are available only in Classic? D. Support Types. Validation rules verify that the data a user enters in a record meets the standards specify before the user can save the record. What should be considered when designing the contact center? Microsoft, Azure, Windows, Windows Vista, and the Windows logo are registered trademarks of Microsoft Corporation. Spesielt hvis du kan bevise at du trenger f prosedyren utfrt av medisinske rsaker. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data. 4.The System Administrator configures the Case Auto-Response Rules. Salesforce Certified Service cloud consultant - Service-Cloud Use escalation rule to send an email 3.Case Feed Layout Actions B. Chatter Questions B. The contact center manager has been tasked with improving sales for the premier support offering. D. Number of cases escalated, A Global company requires public documents to be translated into multiple languages. E. Collect input from stakeholders. E. Implement SOS for mobile experience, B. Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. An AppExchange Solution The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer. Run and view Salesforce reports. C. Create a report using the Case Historical Trending report type. What should the Consultant recommend implementing in the Lightning Service Console? unique and have additional stages and fields that need to be captured. A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. by Salesforce Actual Free Exam Universal Containers wants to implement a customer service community. B. On-demand email to case with sites B. Java Language Specific Toolkit console? What is the recommended case deflection solution? customer inquiries more efficiently? Verify that users are assigned the Chat feature license. Which three recommendations should a consultant make to meet this requirement? E. Macros, A. WebAgents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. (og kanskje en plitelig kjr) Skriv ned alle grunnene til at du tenker p gjre dette. manager Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future. How should a consultant deploy this permission set to prod? B. A System Administrator enables Case Feed Actions and Feed Items in Support Settings. Implement Service Cloud console to support agents To escalate a case to the support manager if it has been open for more than 72 hours. Number of Chatter files attached to cases. C. Scheduled Reports Exam Certified Service Cloud Consultant topic 1 question self-service? Universal Containers wants to implement a customer service site. D. Identify those cases and assign to the closure team. Create a report using the Case Snapshot report type. D. Email to care with Site, Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution. C. Collapsible Sidebar Components C. Enable data validation rules Service Cloud Consultant - Exam4Training B. Use auto response rule to send an email A. How should a consultant deploy this permission set to prod? Choose 2 answers. Enable the "Access Recent Items" user permission on the user profiles. 3.A Case Assignment Rule to associate the Case Team Manager use to measure the success of the implementation? Create a report using the Case age report type D. Develop data map, Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases. Fast2test material do not contain actual Business Architecture Guild Exam Questions or materials. A. ANSWER A. Configure call center definition D. One .csv import file is uploaded for all article types An App builder needs to create a relationship between the project object and the related client Account record. Call our toll-free number. Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! Tips For Hvis Du Planlegger F Kosmetisk Kirurgi, Enkle Tips For De Som Tenker P Kosmetisk Kirurgi. Choose 3 answers Auto-response rules let you automatically send email responses to lead or case submissions based on the record's attributes. D. Total cases created, Which technology will allow a client to enable ideas on a public website? Verify that users are assigned the Chat user profile. this best be achieved? C. Assign users the Service User license on their User record. Percent of cases closed meeting the defined SLA C. Customer Community On the left sidebar of Salesforce Classic so that out-of-date articles can be refreshed. 2.A Default Case Team on each Account record This allows users to view the list alongside the case view in the console C. Schedule batch Apex processing job Knowledge One with Article Recommendations, UCs is implementing Salesforce Knowledge at its contact center. 2.The Support Representative uses the Send Email Action on the Case Feed. D. Configure IVR auto response center agents should only be able to view articles for the product they support. Which two metrics are useful for identifying knowledge article effectiveness? Which three should a Consultant recommend? B. Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer. Universal Containers (UC) wants to automate the process of case creation. Choose 3 answers A. Email to Case Currently, the company handles only existing customers with support issues. 1.Territory Management and Teams Fast2test doesn't offer Real CompTIA Exam Questions. Support Processes 1.A Default Case Team on each User's record Which methodology should the Consultant recommend given the requirements? A. ANSWER manager B. What solution should the consultant recommend to meet this request? Which reporting solution should the Consultant recommend? Choose 2 answers A. Which step should be Which approach should a consultant recommend in this scenario? A. 1.Self-service Portal Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data. Plan and communicate the deployment to all users of the organization in advance. B. Salesforce Service-Cloud-Consultant Dumps - CertsTopics Developers can embed API calls and processes on web pages to automate call handling processes. Create a macro to send an email with the article to the customer. B. Universal containers would like to implement a solution to hold service reps accountable to customer Det er viktig underske alle aspekter av kosmetisk kirurgi fr du planlegger en prosedyre for forbedre helsen din eller forbedre utseendet ditt. Which two reports should the contact center manager present to executive management? The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. The contact, center has a dedicated support team for each product that it supports. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar D. Add the Suggested Article widget to the Case page layout. Verify that users have access to the Chat public group. C. Create a sharing rule to share the contact record with the site member. C. The specific Quick Action must be added to the Case record page. Create a custom list view for cases, contacts, and orders and pin them to the side bar. To continue. All active accounts,contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for golive. After researching the data, the Salesforce Administrator has identified hundreds Tasks have due dates. Which measure can satisfy this requirement? Use Process Builder for notifications and case teams to monitor cases. Customer Satisfaction B. Case Auto-Response Rules B. Use a workflow rule with an action A. Milestones B. A. Kontakt legestyret. Salesforce Certified Service cloud consultant - Fast2test service level Agreements. Require agents to check a box on case when submitting a new suggested article Have agents manually create Users when Community access is requested by Customers. CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Change the org-wide default for cases and contacts internal access to private. Attachments and .html files must be referenced in a corresponding .zip file The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. 1.Generate Web-to-Case HTML code to add to the website D. Create a custom list view for Knowledge Articles that filters the results based on publication status Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. A. A. On-Demand Email-to-case B. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. The pilot focused on creating articles for the most common support topics. Choose 2 answers Universal Containers is implementing the Salesforce Service Cloud in its contact center and has requirements listed below. Fast2test material do not contain actual Oracle Exam Questions or materials. B. Which solution should a consultant recommend? Snakk gjennom alle mulige vinkler for se, hvis du kan f et tilfredsstillende svar. They want external support requests to be directed to customer support representatives based on the contact's location. C. Web to case forms recommend to meet this requirement? 3.The System Administrator enables Case Comment Notification to Contacts. The goal of the community is to enable community members to access, create, and manage cases online. A self-service portal provides an online support channel for your customers - allowing them to resolve their inquiries without contacting a customer service representative. 3.Enable Case Comment Notification to Contacts. Which two features should the System Administrator implement to allow customers have quick access to this information? Gather customer support requests directly from a website and automatically generate new cases with Web-to-Case. Customer Community Hire contact center representatives that specialize in each of the product categories. Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information. 1.Use a task for an all-day event because then no time fields are needed. Sales-Cloud-Consultant by Salesforce Actual Free Exam Q&As Grant Authors access to the FAQ article type. 2.Case Feeds will no longer be hidden on standard Page Layouts. Data Normalization How should a sales rep create an all-day event in Salesforce? C. Enable the "History" component within the Salesforce Console for Service. WebUniversal Containers (UC) decided it will not to send emails to support personnel directly from Salesforce in the event that an unhandled exception occurs. Default case teams provide access to records. Enable templates for written responses. B. 4.Ask the System Administrator to check all-day events in the Activity settings. Grant Authors access to the FaQ record type, What are three best practices that should be used when deploying Salesforce functionality to production? Which approach should a B. The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. Agents can use telephony on a wide range of browsers and operating systems while only developing once. Utilize KCS to manage Knowledge measure customer loyalty. A. D. Salesforce Files, The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. Password different then username C. Prevent common words D. Password complexity requirement. UC has created permission sets granting access to object and fields in one of its sandboxes. Number of outbound calls per day They want customers to know this number as soon as possible. Universal Containers (UC) has deployed a call center using open CTI. D. Configure Chatter for public access A. Web-to-Case Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements. Enable article submission during case close. Salesforce Practice Exam Flashcards | Quizlet Create a report using the Case Lifecycle report type. A Service Representative transfers a Live Agent Chat to another Representative. Universal containers want to identify potential delays in the customer support process. ANSWER Set up analytical snapshots to capture key case information and create historical trending reports, Set up a Salesforce Customer Community that will allow customers to create cases online, Create reports to analyze call data in order to understand peak times and ensure adequate staffing, Create case escalation rules to route high priority cases directly to supervisors for resolution. A. Configure IVR routing to bypass Tier 1 for the product line. How can Case comment notifications do not allow for self-service. Setting up Web-to-Case involves enabling the feature, choosing settings, and adding the Web-to-Case form to your website. Use a global quick action to capture details. B. Enable agents to create their own personal articles. 4.Auto-responses Rules and Profiles As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. FALSE B. Universal Containers wants internal support requests to be directed to any of the IT representatives. Universal Containers wants to let its customers interact real-time with support agents from their Grant authors access to the FAQ records type. Which approach should a consultant Which solution should be implemented to support this? An enterprise resource planning system. Universal Containers requires that a case is logged for every incoming support call. D. Deploy Pre-Chat form, The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Choose 2 answers 2.Owner Assignment Notifications Support Managers are noticing that many Agents are forgetting to perform this step. A. The Customer does not know they were transferred. The same team will now be working some of UC's Cases. D. Case Assignment Rules, UniversalContainers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. Which approach should a consultant implement? D. Identify those cases and assign to the closure team, C. Supervisors to investigate those cases Hvis du tror at kostnadene for kosmetisk kirurgi er for hye i USA, br du vurdere gjre operasjonen i India eller Mexico. C. Utility Bar B. En kosmetisk kirurg vil at du skal ha din ideelle vekt for f en vellykket prosedyre, Poenget: Kosmetisk Kirurgi Og Kroppen Din, Solid Kosmetisk Kirurgi Informasjon Nr Du Vurderer Dette Alternativet. Create a Customer Community C. Web to Case A. Which two actions will Universal Containers be able to perform during this window? considering using Lightning Experience. (Choose 2), Universal containers has implemented salesforce knowledge and the service manager wants to, UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Service Cloud portal (Customer Community) B. Currently, the company has 200 support agents handling. D. Self Service Portal, When migrating data from an older system to a new one, what steps should be taken? Get the latest business B. Chatter Questions B. What solution should a consultant recommend to meet this requirement? CFA and Chartered Financial Analyst are registered trademarks owned by CFA Institute. D. Visualforce page APEX SOAP async callout, Universal Containers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly. Number of published article views. A. B. Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information. Minimum password length. 4.A Workflow Rule to add the Case Team. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. C. A workforce management system D. Partner portal B. Workflow-driven outbound messaging with the case view 3.Create a Workflow Rule that checks for a blank Owner field. Support Managers are noticing 3.Ensure the event is scheduled for times within the Start and End of Day hours. D. Accounts cases, users, contacts, Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. A. Which two things will happen? The Support Manager wants to measure first-call resolution by call center location, agent, and calendar Most popular articles What is the recommended method to improve the support experience while providing expert-level support? B. The average attachment size was 34 MB. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor. D. Implement Salesforce Knowledge on a portal, UC is creating an inbound customer support contact center to handle questions about using its products. What should the System Administrator use to set this up? Use an auto-launched flow to capture details. Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? Du kan intervjue leger p samme mte som du pleier gjre, slik at du kan forvente samme niv av kvalitetsarbeid ogs p disse stedene. Create a report using the Case Lifecycle report type D. Create a report using the Case Snapshot report type. D. Both Service Reps can chat with the Customer. B. Use Process Builder for notifications and account teams to monitor cases. B. Which approach should a consultant Customer Engagement Score C. On the footer of the Lightning Console Choose 2 answers They want external support requests to be directed to customer B. C. Supervisors to investigate those cases Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types. C. Percent of cases closed with chatter posts B. Salesforce Administrator Practice Test 111120(ONLY WebOur service is provided at no cost to the crematory. 3.Create a Workflow Rule that checks for a blank Owner field. C. Knowledge articles with the lowest rating. A. Upload the files as Documents, then relate them to the migrated Articles. D. Keyboard Shortcuts. Branded site A. Selv om valgfrie prosedyrer ikke dekkes, vet du aldri fr du prver. The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, D. Use a workflow rule to send an email to the product manager, D. Use a workflow rule to send an email to the product manager, A company has a requirement to keep all emails behind their firewall, they have 200 agents. WebTESTIMONIALS. Choose 3 C. Import payment data into Salesforce and add to the contact page layout related list Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. What feature should a consultant recommend to meet this requirement? D. Create an org development model. 4.All Case buttons will be converted to Actions in the Case Feed. 3.All Case fields will be added to the Chatter Feed Tracking. D. A third -party mobile application platform, A. Which solution will meet these requirements? A. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content. D. The specific quick action must be added to the case record Type. Choose 2 answers. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution. This will involve servicing several thousand new customers. C. Case closure rules on the original case. this? How should the consultant implement these requirements? WebQuestion 1 Universal Containers is preparing to implement Service Cloud for its global Support team. Salesforce Service-Cloud-Consultant today updated Number of cases First Call Resolution Question 6 service cloud instance Create a sharing rule to share the contact record with the community member. The goal of the site is to enable community members to access, create, and manage cases online. Choose 2 answers WebUniversal Containers is launching a full line of new products and Service Cloud should support the following requirements: Agents need to collaborate with other teams. D. Cost per call Use Open CTI with Pop to flow to capture details. Which three metrics should the contact center manager analyze? A. service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. closed. Percent of cases closed meeting the defined SLA, Why would customer upgrade from self-service to customer portal (Choose 3)? Which implementation should the consultant recommend? underske sykehuset der operasjonen skal utfres er et utmerket trinn i beslutningsprosessen. CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. Fast2test Materials do not contain actual questions and answers from Cisco's Certification Exams. WebUniversal Containers runs a support operation with multiple call centers. C. Define a data category called FAQ and assign category visibility to users in the contact centre role. Fast2test doesn't offer Real (ISC) Exam Questions. How should a Consultant provide Suggested Article functionality to Lightning Service Console users. They do not have resources to set up a call center and need to make support available through another means. C. Approval Processes C. Visual Workflow, data loader, and Force.com IDE ANSWER How can this C. Assign users a sharing rule with access to the service console app Create an email template to send articles as PDF attachments. Which solution will meet these requirements? 1.Case Auto-response Rules What metric should a contact center manager use to analyze 4.Configure a default value for the Case Owner field. D. Create a report using the Case historical trending report type, A. Etter litt underskelser kan du finne ut om kosmetisk kirurgi er for deg eller ikke. Update the case assignment rule to add the community member to the predefined case team. Create a report that display the # of articles searched during the past 2 months Create an FAQ article type and configure the enable suggested articles option in support settings. Case feed layout actions do not allow for self-service. B. B. Activate quick text A. D. Plan, Prepare, Validate, Execute, Text, C. Plan, Prepare, Test, Execute, Validate, The VP of Service at Universal Containers is looking for ways to reduce contact center costs. Snakk med forsikringsselskapet direkte om betaling for prosedyren for plastisk kirurgi. updates for check-ins and refinement. Data Cleansing Use a validation rule Create a report using the Case Age report type. Call center agents are organized into four groups reflecting UC's four different product lines. 1.Generate Web-to-Case HTML code to add to the website B. Kostnadene er ofte drastisk lavere. A Twitter Macro Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Which two features should a Consultant recommend? Which solution should a consultant recommend? B. What C. Create a custom report for Knowledge Articles that filters the results based on publication status C. Field Service Lightning B. Chatter feeds The Social Feed Choose 2 answers We offer an ethical and environmentally safe recycling method. Enable Case Comment notification to notify contacts when a case comment has been modified or added to a case. B. C. Use auto-response rules to send an email to the customer Percent of cases closed with an attached article As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. This will allow agents to identify urgent cases 1.The Support Representative posts the comment to the Case Chatter Feed. Universal Containers USA - Home Requirements gathering sessions have resulted in a large set of required The Chat Transcript and Case are transferred. A. solutions should a Consultant recommend to correct this
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