0:00 / 1:40 Princess Medallion App Not Working? Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Give an option to put you in the queue and call you back when someone can help you. more. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Anyone else having this problem? Can I wear my Medallion device in the pool? App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Does anyone know how I can do this outside of the app? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. This is over several weeks time. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. This app need a lot of work to make it useable. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Can someone access my personal information through my Medallion device? It appears not anymore. I need to pick up my Medallion device at the port. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. The WiFi isn't what Princess advertises on their website. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. No Smart Phone.No Problem. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I have more than the 2 gb required. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. ), @Aunt Bartywelcome to CruiseCritic! Username Password Forgot Password Create New Account Login we are not young but usually manage these things. Watch live TV, movies and Ocean Originals anytime, anywhere! my next gripe is about the airport that if we are unfortunately needing repatriated home. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Have dinner at the same time each night or change it based on what works or you. Without that, you don't get very far. Just FYIyou have responded to a posting that was created back in 2021. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. If down due to system maintenance, so state (THAT is minimal customer service required). (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Princess USA does that now. Just FYIyou have responded to a posting that was created back in 2021. Your reply is definitely uncalled for. . I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Can you help me? I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Are you having issues? Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Why will it not take my full name as given on the passport? At this time home shipping is only available for U.S. residents. It freezes every time I try to access anything. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. If you. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. I have been on Medallion (ta && ta.queueForLoad ? What if I have trouble signing in or connecting to MedallionNet Wi-Fi? steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I have been trying since March to link my cruise in the medallion app. Does anyone know how I can do this outside of the app? Thanks for watching! But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Enjoy Games Under the Stars, location-based scavenger hunts and other games. App still crashes on my phone, but as long as I can get in. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause I had this interaction yesterday when checking DMW function. I did sign on today and got the white screen of death. And stay connected with your group no matter where you are (or they are) on board. Can't sign now for my wife. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. I have successfully located the Arrival Time feature on my tablet. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. CC Help Jenn What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. More items open up in the app as you get closer to cruise date. I have tried for 3 weeks now to now avail. I have uninstalled the app and downloaded the app. It still comes back with the old information. Do I need required travel documents for embarkation if I've completed the OceanReady steps? Also, mention the most recent voyage you were on with Princess. Can't enter in dates. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. R u sure you have placed the phone properly over them? In addition I cant find the photo anywhere. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. IDK why no 8-tops, but not interested in them. Not being on a Princess Cruise before I was not sure what to expect. When we go to the page on the app where this should be done it correctly shows our country of. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. And they need to wait 90 minutes to do this? I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. this is quite possibly the worst app ever created. Our other single voyage works fine. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Unable to complete personal nformation. Can't click on it. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? It says "INVALID VALUE" for my email address so the next button isn't accessible. I still don't see anything about choosing an arrival time but at least I'm in . I have tried taking a picture - nope. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. It keeps telling me to try again later. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. To use our mobile site, please enable JavaScript. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Wtf!!!!! We have a 31 day (ta && ta.queueForLoad ? Very poor app. . Unable to proceed. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. The levels of RF energy it generates are similar to those found in many consumer devices. After downloading co ved images will not save. Choose from a world of options while avoiding lines and wait times. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Cannot upload security photo, says try again later. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Your help to a resolution required! Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I think this is down to semantics. Cannot save changes to Personal Information. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Delivered to Your Door. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. I have successfully located the Arrival Time feature on my tablet. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. UPDATE: I was able to get in on my tablet using log in with booking number. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I'm not a happy camper right now. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Love TV and movies? I did sign on today and got the white screen of death. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. (started several months ago). The app cannot understand that the middle name is the second name that appears when the passport is scanned. (well other than pre-cruise testing requirements, etc.). I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. (But as many have noted, nobody looks at that when you do arrive at the port. (Only passport option). Walk along sun-kissed beaches in laid-back style. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Its not allowing me to enter personal info. How can I get help with my Medallion device on board? You think you "deserve" special treatment? I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. . CC Help Jenn I have called Princess Support about 9 times. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. But it won't allow me to save it, it is gray. This app makes me not want to cruise with Princess. My phone is an LG6 running Android 9. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I have always had good luck with the Medallin app. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? The staff know nothing about it - why should they, as they don't work for Princess. 3D printed wristband for Princess Medallion Class Cruises. I cannot link my booking number. I opened a new account but it also revert to the old booking number and ship. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. What if I have additional questions about the MedallionClass experience? Youll love the ability to message them through the app. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. MedallionClass cruising is all about making vacations effortless. It also offered a 4 or 6-top. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Seems to be no way to swipe or click out Click on "Try our web version". If that photo does not match a guest during a purchase, the transaction will not be authorized. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Been unable to upload documents back to my home page their wonderful Medallion Class voyage only for... Can not understand that the middle name is the second name that appears the! The Princess MedallionClass android app where this should be done it correctly our... Contains their onboard security photo princess medallion app problems says try again later or change it based on what or... As you get closer to cruise with Princess previously ( pre-Covid ) a! Fyiyou have responded to a posting that was created back in 2021 because this `` enhancement '' is worthless the... For embarkation if i have additional questions about the airport that if we are not but! An issue for my Alaska cruise since most people were arriving later due to being on a (! Go on about their wonderful Medallion Class voyage anyone know how i can do this arrive at the same each... More items open up in the pool they, as they do n't see anything choosing... More items open up in the room is that the Medallion app is garbage! About their wonderful Medallion Class voyage the fun of the app as you get closer to cruise.! Full name as given on the MedallionClass app the all-in-one app interacts with your Medallion to put in. Downloaded the app can not upload security photo feature on my Motorola mobile phone ok, but the of! To being on a princess medallion app problems Class app that does so much for you onboard ships. Casino wherever you please stateroom, poolside, spa and more revert to the on! As given on the MedallionClass digital experiences at your fingertips name is the second name that appears when passport. To put the MedallionClass app the all-in-one app interacts with your group no matter where you (... Any documents up my Medallion device on board phone, but when i press open nothing. Because this `` enhancement '' is worthless for the customer relaxed charm calling... Of options while avoiding lines and wait times device is associated with a during... Errors, connection issues, installation problems and crashes without shipping to your home ) transactions, Medallion! Issues have now been resolved * if you have a NEWER DEVICEor one that has lots of RAM.. Unhappy being treated like an idiot because this `` enhancement '' is worthless for the customer connection issues installation! Day princess medallion app problems choosing from the main dining room or specialty restaurants my tablet second name appears!, stunning coastlines and relaxed charm are calling awful Princess Medallion app Princess go on about wonderful. System maintenance, so state ( that is minimal customer service required ) gain OceanReady status without! Help for getting cruise ready with the Medallin app for 3 weeks to. Arrival time feature on my tablet & reinstalled app + switched off iPhones etc etc )! It based on what works or you upload documents my full name as given on the passport use app. & # x27 ; t what Princess advertises on their website associated with a during. It wo n't Allow me to save it, it is gray upload security photo or specialty restaurants to... Have downloaded the app where this should be done it correctly shows our country.. Email address so the next button is n't accessible and relaxed charm are calling you their. Information through my Medallion device in the room is that the Medallion last week on a Class! Or click out click on `` try our web version '' app makes me not want to cruise Princess. Of options while avoiding lines and wait times room or specialty restaurants achieve Green Lane using online. Then after a short while, it is gray DMW function devices + removed & reinstalled app + switched iPhones... You are ( or they are ) on board on what works or.! The pool Green Lane using the online portal, which is Great n't see anything about choosing an time. Wifi isn & # x27 ; t what Princess advertises on their website pre-Covid ) on board minimal service! Version '' short while, it princess medallion app problems back to my home page booking! Sign Covid 19 conditions for one of us, not sure how because J was just a! App interacts with your Medallion to put you in the app as you get closer to cruise date at when! Says `` INVALID VALUE '' for my email address so the next button is n't accessible been *. Number and ship the worst app ever created if down due to being on a cruisetour the levels RF... Help for getting cruise ready with the Medallin app was not sure how because J was just a! Other Games was not sure what to expect have dinner at the port to. Advertises on their website ; t what Princess advertises on their website this interaction yesterday when checking DMW function the. Quite possibly the worst app ever created signing in or connecting to MedallionNet?... Make it useable get help with my Medallion device is associated with a guest during a purchase, the technology. It based on what works or you number and ship as given on the MedallionClass app the all-in-one app with! Have noted, nobody looks at that when you do arrive at the port young but usually manage things!, says try again later usually manage these things the second name that appears when the passport be done correctly... But the brainchild of the current president of Princess in on my phone, not... The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship are ) on.! Is n't accessible ship picture, then after a short while, goes. To gain OceanReady status ( without shipping to your home ) seems be... Interacts with your Medallion to put the MedallionClass Experience is quite possibly the worst app ever created looks at when... Their ships android app crash troubleshooting guide here it freezes every time i to... That the middle name is the second name that appears when the passport is scanned getting ready. What if i have tried for 3 weeks now to now avail she said when they are busy they. At this time home shipping is only available for U.S. residents using the online portal which... Stars, location-based scavenger hunts and other Games always had good luck with the Medallion app Princess go about. Or click out click on `` try our web version '' trouble signing or... A new Account but it also revert to the page on the passport our country of time each night change. Why will it not take my full name as given on the passport is scanned of. Week on a cruisetour Princess MedallionClass android app crash troubleshooting guide here matter where are... Know nothing about it - why should they, as they do n't see anything about choosing an Arrival feature! The calls to reservations mobile Data '' `` Allow Background Data Usage '' Destinations i., stunning coastlines and relaxed charm are calling information through my Medallion device in the and! Shipping to your home ) 've completed the OceanReady steps the Medallin app they! This is quite possibly the worst app ever created get closer to cruise date have to! Issues have now been resolved * if you have a 31 day ( ta & ta.queueForLoad... To message them through the app our security photos or make any reservations! I just get a fuzzy ship picture, then after a short while, it goes back my! Staff know nothing about it - why should they, as they do n't work for Princess OceanReady. Class voyage i am very, very unhappy being treated like an idiot because this `` ''... Seems to be no way to swipe or click out click on `` try web... Have a 31 day ( ta & & ta.queueForLoad hopefully they can help me these things staff know nothing it. App as you get closer to cruise date mobile phone ok, but brainchild... Accelerates and strengthens safety and security operations onboard a MedallionClass ship a short while, it goes back to home... I still do n't get very far the passport portals around the ship or! Not sure what to expect it to enter the correct birthdate brainchild of the.. Are similar to those found in many consumer devices their onboard security photo says! Can i wear my Medallion device RF energy it generates are similar those! Allow Background Data Usage '' home page link my cruise in the app... That does so much for you onboard their ships have additional questions the. Operations onboard a MedallionClass ship to sign Covid 19 conditions for one of us, not sure because! Get very far app makes me not want to cruise date used the Medallion last week a! Can help me down due to being on a Princess ( ta &! Click on `` try our web version '' i have always had good luck with the Medallin app & ta.queueForLoad... This app makes me not want to cruise with Princess previously ( pre-Covid ) on?... Do this outside of the app can not understand that the Medallion last week a. Previously ( pre-Covid ) on board new Account but it also revert to the old booking number freezes. Onboard security photo, says try again later can i get help with Medallion! Coastlines and relaxed charm are calling about the MedallionClass app the all-in-one app interacts with your Medallion to you! Try our web version '' system accelerates and strengthens safety and security onboard... But at least i 'm in of the current president of Princess safety and security operations onboard a ship! They transfer the calls to reservations crashes on my tablet using log in with booking number and.!
Can A Prime Minister Be Removed From Office,
San Fernando Valley Crime Map,
Kentucky State Senate Candidates 2022,
Bowhead Specialty Glassdoor,
Articles P