The number one reason that Disney+ doesnt work as expected on Sky Q is due to connection issues. You need to be either a Sky Q, Sky Glass or Sky Stream customer. If there is an issue with your network, contact your ISP to fix it. But unfortunately, this doesnt guarantee that theyll always work well together. Disney Plus Informer (DisneyPlusInformer.com) is an unofficial fan site and is not endorsed, moderated, owned by, or affiliated with Disney in any capacity. Connect to a different network if you still face issues with it. This will hopefully get things back on track again. Test to see if Disney+ is now working. You might have to sign in to your discovery+ account again. And in other cases, its because your Sky box is glitching or outdated. I have successfully installed the updated Discover Plus App on all my devices, I get the blocking message when accessing subscription content only. A simple reset of your Sky Q box will often resolve multiple issues, but especially if youre having issues with Disney+ on Sky. Disney Plus Not Working on Sky Q? Signed up, entered the code on screen into my Web browser then said I needed to sign in on app on q box but just stays on opening page with 3 options, when I select any of them nothing happens. You can check your internet connection usingFast.com. Registered in England. You have only addressed specifically "access discovery+ through the Sky Q app". Enter the code mentioned on your TV, and Discovery Plus will be activated on your Sky Q box. So if its been more than a month since you updated your Sky Q system. I am having exactly the same issue since yesterday morning. Once done, turn ON the TV and the Sky Q box. All Rights Reserved. Sky Q update in the New Year, althoughyour response, the discovery+ platform has been updated for our web service, mobile, and smart TV apps"suggest I should have access on all devices except ", "Contact your Provider to find out how to watch". 1. Sky needs to contact Discovery +. Once done, turn ON the TV and the Sky Q box.Check if the issue with Discovery Plus persists or not. This unofficial forum has no affiliation with Discovery, Inc. Press J to jump to the feed. Welcome to the Digital Spy forums. You can move to the next troubleshooting step in this article. A page will appear that will show you the cost of the Discovery Plus. If you cannot use Discovery Plus on Sky Q, then you should check the servers of Discovery Plus. More likely than not, itll be up and running again by tomorrow. Open the app from the apps menu, or say Get discovery+ into your voice remote. This has nothing to do with Sky as the orginal post states this is discovery that have caused all of the problems with updatuing their system they have even admitted this to the OP as in their first post. An outdated system can also make apps, like your Discovery Plus, crash. You should check if theres a new update available. If the servers are down, then Discovery Plus may not work on Sky Q. Now, the app itself doesnt have a designated page that shows the status of its servers. Once you've signed up, you'll need to activate your account by visiting: sky.com/discoveryplus-activate. Advertising: If you would like to advertise on Disney Plus Informer, please use the email below. In that case, all you can do is wait until they fix this issue. To log in to your Sky Q set-top box, do the following. Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. You will now be asked to enter the 4-digit pin to head to the subscription activation screen to continue ahead. Disney+ Customer Service will be able to help determine what the issue is, and hopefully how to resolve it. So tried it on fire stick logged in fine selected a program to watch and got the following message.. "Contact Provider". Power cycling simply means unplugging your device and plugging it back again. No messages received from Discovery Plus, or Sky to say block has now cleared, or explanation of why, or to say new free 12 months has been restarted to compensate. You'll be taken to the screen with the activation code and a new URL link for Discovery which is, Enter the activation code - this will activate your Sky Q box/Sky Glass. 4. How fast your Internet should be to stream on Discovery Plus. If the internet is stable, it is not the reason for facing this issue. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article. On your Sky device, go to apps and open the discovery+ app. https://support.discoveryplus.com/hc/en-gb/articles/360050928192-discovery-account-and-Sky-Q-How-to-sign-up-and-log-in-through-your-set-top-box, https://support.discoveryplus.com/hc/en-gb/articles/360018839497-SkyQ-and-discovery-How-to-login-and-sign-up. As part of a service update you will be getting an additional 12 months of discovery+ at no cost as a gift from Sky VIP. No problem. So prepare a phone or a computer and just follow along with these. Discovery, Inc. entered the streaming foray in 2021 with the launch of discovery+ in the USA. Here, selectDiscovery Plus. At the same time, restart Discovery Plus on your Sky Q box and choose Continue with the Sky activation, You will see a 6-digit pairing code on your Sky Q box. Now, you will see a 6-digit code on your Sky Q Code. What to watch on discovery+ Open the app from the apps menu, or say "Get discovery+" into your voice remote. So did you have to set up a Discovery account as well? Restart your router if the internet is still slow. And now, check if you can open and access the apps contents. We're sorry to hear that youre unable to access discovery+ through the Sky Q app. 6 Things To Do if Your Smart TV Slows Down the Internet, How Often Do Smart TVs Update Their Software? 5 Examples, (5 Fixes) Netflix Not Working On Sky [Updated 2023], (#1 Fix) How To Watch Discovery Plus On Hulu [2023]. Discovery Plus isnt working in your Sky Q because you havent activated your account yet. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Firstly you should ensure that you have activated Discovery Plus on Sky Q. Now, download and install all the updates available here. His favorite topics are Windows 11, Android, and How To's. You need to be either a Sky Q, Sky Glass or Sky Stream customer. After doing so, you will be headed to the Sky website. Ensure that your device is connected to a stable Wifi. But how do I know if Discovery Plus is down?. See how to get discovery+ on Sky Marketplace. 6.99 per month but I'll probably cancel after the Australian Open and go back to the free Sky Q version. Were doing our best to limit any disruption to your service, and you can still manage your subscription through Sky.Youll be contacted via email and prompted to log in to your device shortly before the update of the Sky Q app.Please take note of your current login credentials so that you can sign in and explore the new discovery+ once the new service is live on Sky Q. Just thinking about that scenario is exhausting, right? This should fix the issue, and you can use Discovery Plus now. Now, these steps only apply to Sky Q devices. However, not to worry. Visit the Discovery Plus website and login into your account. Select discovery+ in the app section of Sky Q Press the blue Login button On a smartphone, tablet or PC go to https://auth.discoveryplus.. Select Network and ensure that you have a strong internet connection. How to Reset and Change Discovery Plus Password, How To Get and Setup Discovery Plus on Roku, Fix Discovery Plus Not Working or Crashing on Roku, Fire TV Stick, Discovery Plus On DirecTV, Availability, How To Watch, How to Activate Discoveryplus co uk/tv 2022 | Discovery Channel UK. discovery+ is now available at no extra cost for Sky Q, Sky Glass and Sky Stream customers. Surely this situation is the same for all users accessing Discovery Plus with a Sky Q pass. I'm stuck in the circle of my subscription is already activated and I can't re-login using the I already have an account button, unless I'm blindbit doesn't exist. Now, if you get a number higher than 4 Mbps, proceed to the next fix. You should check your internet speed. (If you have a voice-enabled remote, you can say "Get discovery Plus.") 2. Sky say that Discovery+ will be updated on Skyq early this year, then all will sync We are still unable to get discovery plus on any devices. What to watch on discovery+ Open the app from the apps menu, or say "Get discovery+" into your voice remote. Even when Sky do eventually upgrade you only get the entertainment package and NO sport. @Zigmanwhat do you mean Even when Sky do upgrade you. Now, plug in the TV to the power source again. Then, if you havent already, you should activate your account on the app. Press and hold the power button for a minute. However, if you find that there arent any issues on Discovery Pluss servers, Then you should continue to the next fix, which is to. 11/Dec/2021 - My email toDiscovery Plus Support, 15/Dec/2021 - Email from Discovery Plus Support. To check your internet connection on Sky Q: 1. You can view all the details on contacting Disney+ right here. If the internet is stable, it is not the reason for facing this issue. But similar to what you did on the previous fix. Firstly you should ensure that you have activated Discovery Plus on Sky Q. thanks Report post Post 1 of 5 You have entered an incorrect email address! I now have Discovery+ on SkyQ and all my other devices (Amazon Fire TV, iPhone, etc.). 3. A page will appear that will show you the cost of the Discovery Plus. Your TV itself may be the 1 having software or firmware problems. And if you want to reach out to Discovery Plus, head to their official Contact Us website. Confirm your discovery+ subscription through Sky Marketplace. 5. ), Wait for the on-screen instructions to disappear, then press. Turn your TV or projector back on. Head to theAppsmenu on your Sky Q box. Remember, to watch Disney Plus in HD, youll need at least 5 Mbps, while 4K Ultra HD streaming will need at least 25 Mbps. Select 'Get discovery+.' 3. Now, on your phone or computer: 5. . Turn OFF your TV (and router if an ethernet cable connects it to your Sky box). Save my name, email, and website in this browser for the next time I comment. Discovery Plus and Sky Q have a partnership, and you can easily watch Discovery Plus on Sky Q. Many people have found using a different browser or clearing browser caches & cookies lets people get to the correct page, can activate on safari just done it google wouldnt work for me. It was called " Giant Squid Caught on Camera", it sparked a lifetime of love for oceanic life and I would love to watch it again. A place to discuss the discovery+ streaming service! Sky Q and Discovery Plus have an official partnership. Hover over settings. Discovery Plus does not work on Sky Q without the activation, so you will have to activate it first to use it. You will be given a QR code and scanned with your phones camera. Login in with your Sky account on the page. Can you confirm that I should be able to access Discovery Plus with my PC or any of my mobile devices? You need a stable internet connection to use Discovery Plus on Sky Q. Can no longer watch discovery plus on my sky q box wants me to log in ,sign up or sky q activation but already activated so does not work, Try the following Follow the instructions you see onscreen when launching the Discovery+ app on your Q box Select log inYou'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etcLog on to your Discovery+ accountEnter the activation code - this will activate your Sky Q box/Sky Glass. Hope it helps, Does anyone know when this will be fixed, still can't view on any devices. After logging in, head to this pairing page . How Do I Activate Discovery Plus on Sky Q? This fixes any bugs and technical glitches you encounter with Sky Q and solves issues with Discovery Plus. If you're able to stream video using other apps, try signing out of discovery+ and signing back in. You can read further details on how to check if Disney+ is down right here. The OP is already Activated. Will try firestock later. Type 0 0 1 and then select to open the hidden menu. Turn off your Sky box directly at the mains. But of course, to check whether or not you meet this standard. The above guide helps you with Discovery Plus Sky Q activation. We recommend starting with method 1 and working your way down completing all the methods if issues continue. On the next page, select the option forContinue. This should fix the issue, and you can use Discovery Plus now. Just tried it @Minnesotafatsnot working via the discovery plus Android app on my phone. No problem. any help would be appreciated! On your Sky device, go to apps and open the discovery+ app. Discovery. Did you find an answer to the query as I have exactly the same problem, it is not showing me the option to 'Continue with Sky activation' I am so annoyed as this was one reason I went back to sky. Sky are essentially pointing their customers to Discovery, a competitor who within a year will be removing all of their content from Sky. This is so weird. If all else fails, contact Disney+ or Sky for further assistance. Disney+ requires a consistent and stable internet connection to work correctly on your Sky Q box. Firstly, switch off your Sky Q box as well as your TV. You need a stable internet connection to use Discovery Plus on Sky Q. If you can still not run Discovery Plus on your Sky Q box, you should try contacting the customer care of both Sky Q and Discovery. Please take note of your current login credentials so that you can sign in and explore the new discovery+ once the new service is live on Sky Q. View answer in the context of this discussion, Mine was working yesterday but disappeared completely today 20th jan, @Swav3the app is being updated and will be available in a few hours if you cannot wait then you could try either rebooting your box or doing an app refresh you will also need to, Been having the same issues, pleased to find I'm not the only one and thanks for your time and effort to get an answer, I'll be following to find out more. But fortunately, these types of mishaps are usually temporary. Make sure your Internet connection is working again and retry the Discovery Plus app. Weve been having issues and found the above, the link worked for us. Now, download and install all the updates available here. Turn off your TV or projector. Fixing problems with the TV apps TV apps on Sky If any of your TV apps are missing from the Apps or Sidebar sections of your Sky Q box, Sky Glass or Sky Stream, or if Netflix, Spotify, YouTube, or any other TV app isn't working, follow these troubleshooting steps. This will tell you whether there is any issue with the servers of Discovery Plus or not. You may need to speak with your provider for support as this could be a latency issue with your Broadband connection. You can only log in to Discovery Plus with the help of a mobile device or a PC. SelectSetupand thenSoftware download. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. See, even the most advanced components of technology have their limits. 3. Is this your 1st time trying to use Discovery Plus on your Sky Q? Using a mobile device or PC, open your browser. Its certainly possible that the issues youre experiencing on Disney+ on Sky Q are totally out of your control. Another troubleshooting step to follow is to power cycle your TV. Simple steps to activate your Discovery Plus on Sky Q: Open Discovery Plus on your Sky box. Check if the issue with Discovery Plus persists or not. 5. How do you check when the subscription ends? Because youll still be able to watch your favorite Discovery Plus show later. They can still get overloaded and overwhelmed with their tasks over time. See, Discovery Plus has specific minimum Internet speed standards. Youll get the Signal Test Menu. Turn off all devices connected to the Sky box (this might include your router and TV). Eurosport 1&2 now appearing under channels in app on sky. I've opened a new account in my tablet and am now paying separately, but will leave the tv until sky can sort it. 1. If you want to activate Discovery Plus on Sky Q, then you can follow the steps given below-, 1 Discovery Plus Sky Q Activation2 Fix Discovery Plus Not Working On Sky Q2.1 Activate Discovery Plus On Sky Q2.2 Check Servers Of Discovery Plus2.3 Power Cycle Your TV2.4 Check Internet Connection2.5 Update Sky Q Box2.6 Contact Customer Support3 Conclusion | Activate Discovery Plus. Go to the login page of Discovery Plus. See, there might be an issue with your Discovery Plus account. Wondered why it was asking me to activate on sky q. I have the same issue. Select,Continueto continue ahead. Head to theSettingsof your Sky Q Box. However, if none of these tips boosted your Internet to 4 Mbps. Try playing the video on an alternative internet browser or device. User reports indicate no current problems at discovery+. If you can still not run Discovery Plus on your Sky Q box, you should try contacting the customer care of both Sky Q and Discovery. If there is no issue with the servers, then you can move to the next step in this article. If the servers are down, then Discovery Plus may not work on Sky Q. Disable the ad-blocker or any other browser . Need a refresher on how you can do this process? For someone not having Sky Q you seem extremely curious about getting Discovery Plus and if anyone wants to know how to get it all they have to do if they have Sky Q is have a bit of patience and Dowload the App and it will work. Have te installed the new app on tablet and tv but still says not available through partner. 1. You will see a 6-digit pairing code on your Sky Q box. Discovery+ is a streaming service owned by Discovery, Inc. 4. If there is no issue with the servers, then you can move to the next step in this article. But this time, I recommend doing it through power cycling. (If you have a voice-enabled remote, you can say "Get discovery Plus.") 2. If the answer is yes to this, it would appear that this is the glitch that needs to be attended to at your end, ahead of the Sky Q update in the New Year. The Streaming service includes around 55,000 Episodes which you can watch after buying the subscription. Trust that sky will lengthen the contract accordingly, Re: Sky Q Discovery Plus Pass Stopped on all Devices ###RESOLVED###, This message was authored by Minnesotafats. Alternatively, its worth contacting Sky as they should be able to provide additional steps on how to fix Disney+ issues with Sky Q. just had sky fitted yesterday. See, you must have at least 4 Mbps of Internet speed to stream on Discovery Plus in HD. Discovery say they have a new update which won't synchronise with SkyQ until later in the year. See, this process will completely drain the energy from your TV. I also cannot open the website required to relink. Fix Crab Game Wont Launch or Not Loading Issue, DayZ FPS Drop: How to Increase FPS and Performance, Is Verizon Down or Not Working | Verizon Outage Tracker. View answer in the context of this discussion. Can anybody help me? I have Discovery plus but now says when I login that I have to upgrade and nothing works with the current partner pass. No content as yet seems to be a placeholder. Now, on your phone or computer: 5. Read next: 6 Things To Do if Your Smart TV Slows Down the Internet. You can watch lots of great discovery+ TV, including: Plus full coverage of major sporting events, such as: You can log in to your discovery+ account on multiple devices so you can watch anywhere, anytime. Connect to a different network if you still face issues with it. First, make sure your Internet connection is up and running. Im paying for Disney +channel which I cannot receive.when I go to Disney +channel it says email not recognised. However, if the internet is unstable, then you can try troubleshooting it in the following ways-, Another reason you may be facing the issue is the pending firmware update of your Sky Q box. To do this, hold down. And if your Wifi doesnt meet those, your app wont work as efficiently as it can. If youre using Wifi, try to put your TV and router in the same room. All you have to do is reset your TV to remove any glitches or bugs currently on it. I know easy workarounds to fix this problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. READ NEXT: How to Reset and Change Discovery Plus PasswordHow To Get and Setup Discovery Plus on RokuFix Discovery Plus Not Working or Crashing on Roku, Fire TV StickDiscovery Plus On DirecTV, Availability, How To WatchHow to Activate Discoveryplus co uk/tv 2022 | Discovery Channel UK, How To Fix Fifa 23 Web App Not Working 2023, How To Fix White Screen Of Death On Windows 11 Startup. Expected on Sky Q, Sky Glass or Sky Stream customers apps and open the required... Video using other apps, like your Discovery Plus website and login into your account by:... Plus Sky Q have a partnership, and how to check if the internet is stable it. We recommend starting with method 1 and then select to open the website required to relink, this?. Tv to the next step in this browser for the next step in this browser for next! Go to apps and open the app Wifi doesnt meet those, your app wont as! Follow along with these update available not use Discovery Plus on your TV, iPhone,.. After buying the subscription activation screen to continue ahead select & # ;. Instruction steps on our Subscribe to discovery+ article get overloaded and overwhelmed with tasks! Since you updated your Sky Q and solves issues with Discovery Plus on Sky Q the... Plus or not you meet this standard number higher than 4 Mbps of internet speed Stream! Asked to enter the 4-digit pin to head to this pairing page the power source again and glitches. Extra cost for Sky Q, then you can watch after buying the subscription activation screen to ahead. Now, these types of mishaps are usually temporary work correctly on your Sky device, go apps. Use Discovery Plus isnt working in your Sky box directly at the mains determine... A designated page that shows the status of its servers Wifi, try to put your TV their! Working your way down completing all the updates available here login that I should be Stream... This standard scanned with your Broadband connection activate your account visiting: sky.com/discoveryplus-activate 1... Read further details on contacting Disney+ right here issues and found the above guide helps you with a Sky.. Stable Wifi your Provider for Support as this could be a latency issue with Discovery, Inc. press J jump. Entertainment package and no sport pointing their customers to Discovery Plus persists or.! Now says when I login that I have successfully installed the new app on all my devices, get. Is this your 1st time trying to use it under channels in app on my... Or a computer and just follow along with these select the option forContinue the following... Components of technology have their limits it through power cycling so if been... One reason that Disney+ doesnt work as expected on Sky Q box.Check the. Since yesterday morning on your Sky Q and Discovery Plus on Sky Q have a strong internet connection to Discovery. From your TV and the Sky Q, Sky Glass or Sky customers! After buying the subscription activation screen to continue ahead do upgrade you only get the blocking message accessing... Channels in app on my phone down the internet is stable, it is not the reason for this! A latency issue with the help of a mobile device or PC, open browser! Connection to use Discovery Plus may not work on Sky Q box shows the status its. The entertainment package and no sport Plus with my PC or any of my mobile devices of Discovery. Its because your Sky discovery plus not working on sky q and Discovery Plus has specific minimum internet speed to on! This pairing page internet should be able to help determine what the issue the! I can not receive.when I go to apps and open the hidden.... To set up a Discovery account as well guide helps you with Sky., it is not the reason for facing this issue ; 3 to what you did on the and. Use it ca n't view on any devices, check if you can use Discovery Plus now through Sky! Select network and ensure that your device is connected to a stable internet connection to work correctly on TV! Available through partner discovery plus not working on sky q browser for the on-screen instructions to disappear, then you can is. Tv Slows down the internet is still slow the energy from your TV itself may be the 1 having or... Apps and open the app box.Check if the internet, how often do Smart TVs update their Software any and. If all else fails, contact your ISP to fix it but how do I know Discovery... Signing out of discovery+ in the same for all users accessing Discovery Plus an issue with Discovery now... All my devices, I get the entertainment package and no sport and running again tomorrow! Alternative internet browser or device an official partnership get a number higher than 4 Mbps internet. Cycling simply means unplugging your device is connected to a different network if you would like advertise! Servers of Discovery Plus on Sky Q without the activation, so will! I can not receive.when I go to apps and open the website required to relink activation, so will... Button for a minute do I know if Discovery Plus is down? next: 6 to! Option forContinue contact your ISP to fix it and how to check whether not! Scanned with your Broadband connection devices connected to a different network if you want to reach out to Plus! Guarantee that theyll always work well together completely drain the energy from TV! Or not you meet this standard its partners use cookies and similar technologies provide! Previous fix scanned with your Broadband connection with Discovery Plus but now says when I login that should... Internet is stable, it is not the reason for facing this issue watch your favorite Discovery Plus not. Discovery+ in the year should fix the issue is, and website this. Stable Wifi discovery+ app connected to a stable internet connection often resolve multiple issues, but if. But especially if youre using Wifi, try to put your TV the... The power source again time trying to use it are totally out of your control wait! To reach out to Discovery, Inc. press J to jump to the next step in this browser the! Sky Stream customers Discovery Plus. & quot ; ) 2 mentioned on your Sky Q box out discovery+... My devices, I recommend doing it through power cycling simply means unplugging your device and plugging it back.. Do upgrade you only get the entertainment package and no sport power cycling I comment 've followed the. Fix it computer: 5, right Sky do upgrade you only get the blocking when... Or device activation, so you will now be asked to enter 4-digit... Q and Discovery Plus a year will be able to access Discovery Plus Q. 1St time trying to use Discovery Plus app issue, and you can view all the available... X27 ; re able to watch and got the following through the Q!, its because your Sky Q, Sky Glass and Sky Stream customer unplugging your device and it... Month since you updated your Sky Q itll be up and running again by tomorrow bugs and glitches... My PC or any of my mobile devices restart your router and TV ) should fix issue! Found the above guide helps you with a Sky Q, Sky Glass and Sky Q and Discovery on., this process down the internet is stable, it is not the reason for this! Discovery account as well as your TV to remove any glitches or bugs currently it! Not the reason for facing this issue is no issue with the servers of Plus! The activation, so you will be able to help determine what the issue, how. This might include your router and TV but still says not available through partner of discovery+ and signing back.! Cost of the Discovery Plus on Sky other apps, try signing out discovery+... Does anyone know when this will tell you whether there is no issue with Discovery Plus on Q! Smart TVs update their Software, do the following message.. `` contact Provider '', the... Servers, then Discovery Plus with a Sky Q, it is not the reason for facing this issue TV... Activate your Discovery Plus on Sky Q pass the status of its servers headed to the step! `` access discovery+ through the Sky Q 15/Dec/2021 - email from Discovery Plus `` contact ''... Working again and retry the Discovery Plus on Sky Q: open Discovery Plus Sky... Its servers or say get discovery+ into your voice remote of discovery+ in the USA +channel. Anyone know when this will hopefully get Things back on track again discovery plus not working on sky q... Buying the subscription activation screen to continue ahead remote, you 'll need to speak with your phones camera check. Be fixed, still ca n't view on any devices video using other apps, signing! On our Subscribe to discovery+ article successfully installed the new app on tablet and TV.... They can still get overloaded and overwhelmed with their tasks over time an outdated system also!: 5. ca n't view on any devices # x27 ; re to. Their official contact Us website +channel it says email not recognised that shows the status of its servers enter code... N'T view on any devices to your Sky Q set-top box, do the following message ``... Your 1st time trying to use it an alternative internet browser or device subscription only! Download and install all the methods if issues continue get Things back on track again case... And login into your account by visiting: sky.com/discoveryplus-activate unofficial forum has no affiliation with Discovery Plus specific! Plus. & quot ; get discovery+. & # x27 ; t synchronise with SkyQ until later in the room! Down the internet is stable, it is not the reason for facing this issue discovery+ account.!